REFUND POLICY

REFUND POLICY

Last updated: February 20, 2024

Thank you for doing business with us! We hope you are happy with our services. However, if you are not completely satisfied with your experience with us for any reason, you may request a full or partial refund. Please see below for more information on our refund policy.

RETURNS AND REFUNDS

Refunds must be requested within one (1) day of the payment date and before commencing any service. All partial refunds will be evaluated on a case-by-case basis before being approved. Deposit payments and payments for completed services are non-refundable. 5% administrative fee will be deducted from the refunded amount.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Sumer Innovations
Attn: Returns
RMA #
1312 17th St #555
DENVER, CO 80202
United States

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUND PROCESS

If your refund is approved according to this refund policy, after receiving any return and inspecting the condition of your item, we will process your refund. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(720) 239-2233

[email protected]